Frequently Asked Questions
How can I place an order?
You can shop directly from our website:
Browse the products and choose your size.
Click “Add to Cart”.
Go to your cart and click “Checkout”.
Fill in your shipping details and choose the payment method.
Confirm your order – you’ll receive a confirmation email / SMS with your order number.
Can I order through Instagram or WhatsApp?
Our main and safest way to order is through the website so your order details are clear and tracked. If you face any issue, you can contact us on Instagram or WhatsApp and our team will assist you in placing the order online.
Can I edit or cancel my order after confirming it?
You can request an edit or cancellation within a few hours after placing the order and before it is shipped.
Please contact us as soon as possible with your order number:
Via WhatsApp
Or via email: [support@nhdesigns.com] (replace with your real email)
If the order has already been shipped, changes or cancellations may not be possible
Shipping & Delivery
Where do you ship?
We ship all over Egypt and worldwide through our shipping partners.
How long does delivery take?
Cairo & Giza: 1–3 working days
Other Egyptian cities: 2–5 working days
International: varies by country (usually 5–12 working days)
How much is shipping?
Shipping fees depend on your location and will appear clearly at checkout before you confirm your order. Sometimes we offer free shipping promotions, announced on our website and Instagram.
Payment
What payment methods do you accept?
Cash on Delivery (available in most areas inside Egypt)
Bank card / online payment (where supported)
Available options appear at checkout.
Returns & Exchanges
What is your return & exchange policy?
Our main goal is to make you happy and satisfied with your order, so we follow a very clear policy:
Please screenshot the items you choose when placing your order to be sure of your selection.
When the courier arrives, check your order and try the items before paying.
If there is anything you don’t want, you must return it immediately to the courier before they leave your place.
After the courier leaves, there is no return or exchange for any reason.
How do I make a return or exchange?
Simply give the unwanted items back to the courier on the spot during delivery. Once you accept the order and the courier leaves, the order is considered final.
Accounts & Contact
Do I need an account to order?
No, you can checkout as a Guest, but creating an account lets you save your details, track orders and view your history.